Sally Wood
08.03.2025
Luke was our waiter and he was amazing!!!! So friendly and attentive, give this guy a pay rise!!!!!!!! Thanks Luke xoxoxoxoxo
Clare Blessing
08.03.2025
Great waitress Bim, really friendly and efficient. Food was great and the drink kept flowing... The strawberry fizz was delicious. Great skin too glowing x
Alice Short
02.03.2025
Disastrous Service & Rude Staff – Avoid at All Costs!
I rarely leave negative reviews, but our experience at Lost and Found Bristol was so appalling that I feel compelled to warn others. We booked a table well in advance for a hen party, making it clear we were a group celebrating a special occasion. The restaurant was happy to take our booking and our pre-paid orders, yet from the moment we arrived, we were treated with hostility and disrespect.
Within 10 minutes of sitting down, we were told to be quiet—despite the fact that we were a group of mature, professional women (including the bride’s 60-year-old mother) simply enjoying a civilised evening. This immediately set a negative tone, making us feel unwelcome.
From there, the service only got worse. We were left waiting nearly two hours for our food, which, when it finally arrived, was extremely disappointing—some dishes were barely edible. When we politely raised concerns about the delay, the manager (who lacked both professionalism and basic customer service skills) accused us of being aggressive. Every person who witnessed the exchange can vouch that we were respectful in our complaint, yet she refused to acknowledge any fault.
Adding to the chaos, a server spilled scorching hot sauce on one of our guests, and rather than offering a sincere apology, the staff acted as if it was no big deal. Plates were handed directly into our hands—many far too hot to hold—and staff consistently leaned across the table with no regard for basic service etiquette.
To top it off, we ordered a bottle of prosecco via the app, only to receive a tiny bottle instead—another example of their incompetence.
But what really left a lasting impact was how the staff ruined a once-in-a-lifetime event. When the maid of honour stood to deliver a heartfelt speech for our bride-to-be, she was told off for being too loud and disruptive. Instead of embracing the celebratory atmosphere, the staff acted like fun police, dampening the mood and upsetting the bride’s mother to the point of tears.
We gave them every opportunity to rectify the situation, but instead of taking responsibility, they denied everything and blamed us. A simple apology and some accountability could have made all the difference, but instead, they doubled down on their rudeness.
If you’re looking for a venue that values its customers, knows how to deliver good service, and understands hospitality—go elsewhere. The Lost and Found in Bristol is an absolute shambles, and I would strongly advise against booking any kind of special occasion here unless you want it ruined.
UPDATE: You'll see in their response below that apparently one of our party has written an apology - which I'd like to clarify is a MASSIVE LIE.
I have also added a photo of our party. As you can see, a civilised yet fun group of mature women. No willy straws or inflatable body parts on this hen. 🤔
David Sinclair
04.03.2025
Roberta and team looked after us well.
Brian Trujillo
01.03.2025
Ritz you are the best
Stacey
01.03.2025
Excellent service Ritz was so good at keeping drinks topped up! Would definitely recommend. Xx
Kate Hancock
01.03.2025
Brilliant atmosphere, lovely food.
Lucy Stacey
01.03.2025
Excellent cocktails and food!
Becky Gibsonn
01.03.2025
The best brunch!!! Bim was the most perfect hostess. Thank you Bim x
Elinor Walters
01.03.2025
Our waitress Bim was amazing and friendly and the food was delicious 😋
Megan Worrall
28.02.2025
Really wonderful atmosphere and yummy food! Bim was our server and was really attentive, kind and friendly! Really made the experience a 10/10
Emma Long
26.02.2025
Disappointed with the service and quality of food. The staff are inexperienced and instead of taking responsibility or making an apology they blamed the customers.
Catherine Chin
24.02.2025
A great menu - delicious food and drink. Great service - special thanks to Robi & Gez - so attentive and helpful!
Abigail Griffiths
24.02.2025
Great service and really welcoming, would recommend 🥳
Lewis Dean
24.02.2025
Amazing vibe, incredible staff and delicious food!
Michael Grimes
23.02.2025
Great service good food and great wine.
Marcus Lawrence
22.02.2025
Served by the lovely Bim
Claire Fitzgerald
22.02.2025
We were asked to pre-order our food and pay in advance due to group size. We arrived on time for our booking but it was 55 mins before our pre-ordered starters arrived. Those who ordered with a QR code on arrival last min were served way sooner. The system is a total shambles. Pre-paid, pre-ordered dishes should be prioritised over walk-ins. Hungry and angry. When the food finally arrived, service was pretty awful, serving across tables with hot plates and a hot dish was actually spilt all over one person's shoulder. The food itself was unbelievably overpriced for what it was. Either dry or soggy or flavourless. Will never return.
Ellie-may Arscott
22.02.2025
Amazing Service from Ritz!
We had an incredible experience at The Lost and Found in Bristol, and a huge part of that was thanks to our amazing waiter, Ritz. From the moment we arrived, she was warm, welcoming, and attentive, making sure we had everything we needed throughout the evening. Her knowledge of the menu was impressive, and she gave us fantastic recommendations that we absolutely loved.
Ritz went above and beyond to ensure we had a great time, always checking in at just the right moments without being intrusive. Her friendly and professional attitude truly made our visit special. If you’re heading to The Lost and Found, I highly recommend asking for Ritz—she’s a star!
We’ll definitely be back soon. Thank you, Ritz, for making our afternoon so enjoyable!
Reece Brotherton
22.02.2025
came here with my friends for my 21st, and we had the best time! Ritz looked after us and she made me feel so special! 10/10 service from her!!
Charlotte Youdan
22.02.2025
Went for my friends 21st birthday, Ritz was amazing she really looked after us! 100% recommend for any occasion/ general meal out! Will be coming back definitely!
Maisie Morgan
22.02.2025
Great service at bottomless brunch from Ritz.
Georgia Bishop
22.02.2025
Great service from Ritz, amazing bottomless brunch
Grace Kidd
22.02.2025
Came for a bottomless brunch and had Ritz who served us. She was lovely and attentive and made sure we were having a good time. Highly recommended :)
Azin 2006
22.02.2025
Ritz was so lovley and made our experience so much better cannot recommend enough
ellis mcnally
22.02.2025
We came for a bottomless brunch for our friends birthday and Ritz was amazing!!!! She was so helpful and fun :) Will defo be coming back
